Privacy Notice

If you have questions or requests concerning this privacy policy or how we handle your data, please get in touch:

• By email: hello@richcleaning.co.uk

• Rich Cleaning Company is registered in England and Wales.

• We are committed to compliance with the UK GDPR and the Data Protection Act 2018.

We collect your personal data when you interact with us or use our services. We use this information to provide you with the requested service and to improve the experience for all users.

• Browse and interact with our website

• Submit a quote request or booking enquiry

• Apply to become a partner cleaner

• Contact us via phone, email, or our website forms

• Give us feedback or respond to surveys

We want to be open and transparent about the data we collect. We may collect and record the following:

• Your name, email address, phone number, and property address

• Information about your property (type, size, cleaning requirements)

• Technical data: IP address, browser type, pages visited, and time on site

• Communications you send to us via email, phone, or our website

• Payment details — we never store full card information; this is handled securely by our payment processor

• Application details if you apply to join our partner network (DBS status, self-employment status, zones covered, etc.)

Our website is not intended for children and we do not knowingly collect data relating to children.

We will only use your personal data when the law allows us to. We use your data to:

• Process your booking enquiry or quote request

• Communicate with you about your service, schedule, and any changes

• Send invoices, payment reminders, and confirmations

• Assess and review partner applications

• Improve the quality and efficiency of our services

• Comply with legal or regulatory obligations

• Send marketing communications (you may opt out at any time)

We take your privacy seriously and will not sell your personal data. We may share limited information with:

• Our vetted partner cleaners, solely to fulfil your booking

• Payment processors, to handle transactions securely

• Customer service software providers (email, phone, chat)

• Legal or regulatory authorities where required by law

We will never share your personal information with third parties for their own marketing purposes without your explicit consent.

We have implemented appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, alteration, or disclosure. Access to your personal data is restricted to those with a legitimate business need.

Where we have given you a password to access certain parts of our service, you are responsible for keeping that password confidential.

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected — including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use, and applicable legal requirements.

Our website uses cookies to improve your browsing experience. Cookies are small text files placed on your device that help us understand how you use our site.

• Essential cookies: required for the website to function properly

• Analytics cookies: help us understand how visitors interact with our site

• Marketing cookies: used to deliver relevant content and track campaign effectiveness

You can control and delete cookies through your browser settings at any time.

Under UK data protection law, you have a number of rights regarding your personal data:

• The right to access the personal data we hold about you

• The right to request correction of inaccurate data

• The right to request erasure of your data ("right to be forgotten")

• The right to object to or restrict our processing of your data

• The right to data portability

• The right to withdraw consent at any time where consent is the basis for processing

To exercise any of these rights, please contact us at hello@richcleaning.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of our services following any changes constitutes your acceptance of the updated policy.